FAQ

To do this, you need to know the specifications of your TV: weight, screen size, and VESA compatibility. Make sure these parameters are within the acceptable limits for the selected mount. All this information is provided in the product specifications or the user manual.

Not all of our TV stands and wall mounts are compatible with interactive panels. We recommend considering our mobile stands: TS2081, TS2080, TS2821. For wall mounts, we suggest looking into the M8L, M10 and UT12 models. If you have any further questions, please contact customer support before making a purchase.

VESA is the standard distance between the mounting holes on the back of the TV. The first number represents the horizontal distance, the second number represents the vertical distance (e.g., 400×400 mm). You can find this information in the manual or on the manufacturer’s website.

Check if there is an adjustment screw on the side of the guide rails for tilting. You can use it to enhance the fixation. If there are no adjustments or this doesn't solve the issue, contact customer support for diagnosis and solution options.

We offer a discount for orders of 5 or more items and special pricing for orders of 10 or more. We can also provide tax-excluded prices. Please contact our specialists for bulk orders at support@onkron.co.uk or +44 20 4577 2866. They will be happy to assist you and provide a personalized commercial offer tailored to your specific needs.

The package includes everything necessary for mounting on solid walls (concrete, brick). For other types of surfaces, we recommend professional installation — it is important to correctly identify the wall material, as materials like aerated concrete require different fasteners.

If you receive a product with missing parts, please contact support to resolve the issue.

Our mounts come with a wide range of fasteners that comply with standard TV sizes. However, some manufacturers, such as Samsung and Xiaomi, use non-standard screw sizes. In such cases, we recommend purchasing the correct screws separately.

Our mounts come with a wide range of fasteners that comply with standard sizes. However, some manufacturers, such as Samsung and Xiaomi, use non-standard screw sizes. In such cases, customer support recommends purchasing the correct screws independently.

1. Check the correctness of the fasteners.
2. Use a level for precise alignment.
3. If the issue persists, refer to the instructions.
4. Contact support.

No, we do not provide assembly services. Typically, our customers do not experience any issues with screen assembly and installation. Each product comes with a detailed assembly guide. If you encounter any issues, we kindly ask you to contact our customer support.

Yes, most of our models support tilt and rotation adjustments after installation, but the adjustment methods depend on the type of mount:
1. Fixed mounts: No adjustments available after installation. The position is fixed.
2. Tilt mounts: Allow you to adjust the screen angle, usually with screws or adjustment bolts.
3. Tilt-and-swivel mounts: Allow for tilt adjustment, left/right rotation, and extension, sometimes with additional leveling adjustments.
4. Dual-arm mechanisms: Provide smoother and more precise position adjustments without skewing.
Detailed instructions and adjustment methods for each model are provided in the user manual. Pay attention to the mount type to quickly find the necessary screws or adjustment components.

To resolve stiffness, check the fasteners and loosen them slightly if necessary. In some cases, applying lubricant to the moving parts may help. If the issue persists, contact customer support.

Use built-in cable channels or accessories for cable management.

The delivery cost will be displayed after entering your address during checkout. It depends on the weight of the product and the type of delivery chosen.

Standard delivery — 3-6 business days, Express — 1-2 business days.

After placing your order, you will receive an email notification with a tracking number to track your shipment.

You can return the product within 14 days of receiving it. To do so, please contact our after-sales support and provide your order number. More details about the return process are available in our section on the website: Returns and refunds.

A 5-year warranty is provided for all products. For motorized items and products with backlighting, the warranty period is 12 months.

The warranty covers defects in materials and workmanship. It does not cover damages caused by improper installation or usage. More information on the proper use of our products is provided in the manual.

To submit a warranty claim, please contact us using the contact details provided on our website. Prepare product information, your order number, and a description of the issue. Attach photos and videos that demonstrate the problem to your message.